Shipping policy

Shipping & Delivery Policy

Aurora Spas

This Shipping & Delivery Policy outlines how goods are delivered by Aurora Spas and should be read alongside our Terms of Service and Returns & Refund Policy. This policy is written in accordance with UK consumer law.

1. Delivery Areas

Aurora Spas delivers goods primarily within Scotland and selected areas of the UK. Delivery availability, methods, and costs will be confirmed at the time of order.

Some products, including hot tubs and large items, may have geographical delivery restrictions.

2. Delivery Timescales

2.1 Standard Items & Accessories

  • Estimated delivery times will be provided at checkout or when your order is confirmed.

  • Delivery times are estimates only and are not guaranteed.

2.2 Hot Tubs & Large Items

  • Hot tubs and large items are delivered by specialist transport.

  • Lead times may vary depending on stock availability, manufacturing schedules, and logistics.

  • We will contact you to arrange a suitable delivery date once your order is ready.

Aurora Spas is not responsible for delays caused by factors outside our control, including supplier delays, weather conditions, or access issues.

3. Delivery Charges

  • Delivery charges will be clearly stated before order confirmation.

  • Delivery fees may vary depending on location, item size, and delivery method.

  • Additional charges may apply for difficult access, long carry distances, stairs, cranes, or failed delivery attempts.

4. Customer Responsibilities

You are responsible for ensuring:

  • Accurate delivery information is provided

  • Safe, clear, and adequate access for delivery vehicles and equipment

  • The delivery location is suitable for the size and weight of the item

If delivery cannot be completed due to access issues or incorrect information, additional charges may apply.

5. Delivery of Hot Tubs

  • Delivery includes placement to an agreed accessible location only, unless installation is separately agreed.

  • Electrical connections and commissioning are not included unless expressly stated.

  • Once a hot tub has been delivered and/or installed, it is considered delivered in full.

6. Risk & Ownership

  • Risk of loss or damage passes to you once goods are delivered to the agreed location.

  • Ownership of goods transfers to you once full payment has been received.

7. Damaged or Missing Items

7.1 On Delivery

You must inspect goods upon delivery. Any visible damage or missing items should be:

  • Reported to the delivery driver where possible, and

  • Notified to Aurora Spas within 48 hours of delivery.

Failure to report issues within this timeframe may affect our ability to resolve the issue.

8. Failed or Missed Deliveries

  • If delivery fails due to customer unavailability or access issues, redelivery charges may apply.

  • Storage fees may apply if goods cannot be delivered as agreed.

9. Cancellations Before Delivery

Orders cancelled before dispatch will be refunded in accordance with our Returns & Refund Policy. Any costs already incurred (such as transport or handling fees) may be deducted where permitted by law.

10. Contact Information

For delivery queries, please contact:

Aurora Spas
Email:sales@auroraspas.co.uk

11. Policy Updates

Aurora Spas reserves the right to update this Shipping & Delivery Policy at any time. The latest version will always be available on our website.

Last updated: January 2026